Customer Service Representative - State Farm Agent Team Member
Full Time • Columbia, SC
Benefits:
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
ROLE DESCRIPTION:
As a Customer Service Representative with Marion Hanna State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Provide prompt, accurate, friendly, cost-effective service by responding to inquiries from existing policyholders and the general public regarding insurance availability, eligibility, coverage's, policy changes, transfers, claim submission procedures and status, rates, billing clarification, payment plans and procedures, and make referrals for marketing opportunities as appropriate.
- Prepare forms, policies and endorsements when required.
- Provide service to the public and policyholders in a pleasant and courteous manner.
- As directed by the agent, work with agent's computer system to update information in customer databases used by the agent.
- Contact prospects and current policyholders for sales appointments.
- Meet customer service goals and assist with marketing goals as directed by the agent.
- Perform other related duties as assigned by the agent.
- Providing remarkable experience.
QUALIFICATIONS:
- Experience in customer service and retail sales desirable
- Experience with popular computer software desirable.
- Knowledge of personal lines insurance products desirable.
- Must get licensed in Property and Casualty
- Pass a background check.
Compensation: $30,000.00 - $35,000.00 per year
Are You Driven & Ambitious?
We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers.
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, and Renters Insurance.
- Our agency has received awards including: President's Club, Ambassador Travel, and Legion of Honor
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none